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Esteem Fitness is a carbon positive company, offsetting more carbon than it produces.

Terms & Conditions

We are delighted that you have decided to use Esteem Fitness. We have established a number of terms and conditions that, by using our Site, you agree to be legally bound by. They are therefore important so please take a few moments to read them. If you do not agree with terms & conditions set out below do not use the Site.

Method of Payment:
You can pay either by VISA, Master Card, Delta, Electron or Switch. We are unable to accept AMEX, Solo.It is imperative that you provide the cardholder's name as it is shown on the card, your address exactly as it appears on the card statement, the security no (last 3 digits of the number in the signature strip on the reverse of the card) and the issue number if relevant (Switch). We use sophisticated fraud detection methods if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order.

Refund & Transfer Policy:
All monies paid are non- refundable and cannot be transferred. 24 hours notice of cancellation is required for all booked appointments or full payment of will be incurred. All sessions must be paid for in advance.

Disclaimer:
You are required to fully disclose in the relevant questionnaires supplied all information medical and otherwise that is pertinent to the service you will receive. Esteem Fitness Limited client instruction and engagement procedure is done so at your own risk. Your statutory rights are not affected.

This web site contains general information and materials based on health and fitness and our business activities. The information and materials contained in this Site provide a general introduction to the topics to which they relate. They are not intended to be exhaustive or to provide the detail necessary to give guidance in relation to any specific issues. The information and materials contained in this Site are correct as at the date of first publication. Whilst we make every effort to ensure that this Site is kept up to date, it may be incomplete, out of date or incorrect.

This Site and the information and materials contained in it should not be regarded as constituting or being a substitute for, and should not be relied upon as a sole source of health and fitness or medical advice. We disclaim any liability or responsibility in respect of any reliance which you may place upon the information and materials contained in this Site. We are not responsible for and accept no liability in respect of the content of any other site through which you may have gained access to this Site or to which you may gain access from this Site. Esteem Fitness Limited owns the copyright in this site and the materials published on it.

Conduct:
Esteem Fitness Limited will closely audit the professionalism and standard of service and care you receive from a trainer and throughout your programme we will regularly contact you either via telephone, email, letter or a face to face meeting to ensure that you are totally happy and satisfied with your trainer and with your own progression.

Complaints:
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to info@esteemfitness.com or mailed to the Esteem Fitness PO BOX 2816, Purley, Surrey, CR8 2WP. We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Contacts details:
(A) PO BOX 2816, Purley, CR8 2WP, (T) 0208 405 6127, (F) 0208 405 6127, (E) info@esteemfitness.com